Terms of use

The app

Your use of the CroAQI app is governed by Apple's Licensed Application End User License Agreement (the "Standard EULA"). By downloading or using the app, you agree to it. Plain Matter Pte. Ltd., which makes CroAQI, is the licensor named in that agreement.

The membership terms below add to the Standard EULA for purchases made in the app. If they conflict, the Standard EULA applies to your licence of the app, and these terms apply to your membership.

Free and membership

CroAQI Free shows live conditions and advice for Marina Bay, with a look at the next 2 hours. You don't need an account or a payment to use it.

A membership adds every Singapore neighbourhood, up to 50 saved places, 48-hour planning and Home Screen widgets. Family plans also add your Circle. Features can change as we improve the app; if we remove a main feature of a paid plan, we will tell you in the app first.

Plans and prices

Memberships are sold only through the App Store, as in-app purchases. Prices in US dollars are:

The App Store shows the price in your local currency, including any tax, before you confirm. The price shown by Apple when you buy is the price you pay. Payment is charged to your Apple Account when you confirm the purchase, or when a free trial ends.

Free trial

• Weekly and yearly plans, for individuals and families, start with a 3-day free trial for new subscribers. Apple allows one free trial per Apple Account across all CroAQI subscriptions, and decides whether your Apple Account is eligible.
• No payment is due when the trial starts. You get full membership during the trial.
• If you allow notifications, the app sends you one reminder the day before the trial ends. The reminder is a courtesy; the trial ends on the date shown when you start it, whether or not you see the reminder.
• Unless you cancel at least 24 hours before the trial ends, your subscription starts automatically when the trial ends and the plan's price is charged to your Apple Account.
• If you cancel during the trial, you keep access until the trial ends and you are not charged.

Automatic renewal

• Weekly plans renew every week and yearly plans every year, at the price shown when you subscribed, until you cancel.
• Your Apple Account is charged for renewal within the 24 hours before the current period ends, unless you turn off auto-renew at least 24 hours before the end of the period.
• If a renewal payment fails, Apple may retry it and you may keep access for a short grace period while it does. If payment can't be collected, your membership ends.
• If we ever change the price of a subscription, Apple tells you in advance and, where Apple's rules require it, asks you to agree before the new price applies. If you don't agree, the subscription ends at the end of your current period.

Cancelling

Subscriptions are managed by Apple, so you cancel through Apple, not by contacting us. On your iPhone, open Settings → your name → Subscriptions → CroAQI and turn off the subscription. In the app, Membership → Manage or cancel subscription opens the same screen.

Cancelling stops the next renewal. You keep membership until the end of the trial or the period you have already paid for. Deleting your CroAQI account or the app does not cancel an App Store subscription.

Changing plans

• Moving to a larger family plan takes effect straight away. Apple refunds the unused part of your current plan and shows the details before you confirm.
• Moving to a smaller plan, or between weekly and yearly, takes effect at your next renewal date. Your current plan stays active until then.

Family plans and your Circle

• A family plan covers up to 4 or up to 8 people, including the person who buys it (the Circle owner).
• The owner can invite people to the Circle, who sign in with their own CroAQI account on their own phone, and can add managed profiles (for example a child) on their own phone. Each person gets advice for their own profile and activities, and people on their own phones choose which of their places the Circle can see. The app shows how many of the plan's places are used, including pending invitations.
• Family plans are shared through CroAQI's Circle, not through Apple Family Sharing.
• The owner manages and pays for the membership. If the owner's plan ends, or the owner moves to a smaller plan, Circle members can lose membership access. Members keep their own CroAQI account and can still use CroAQI Free.
• The owner can remove people from the Circle, and members can leave it, at any time.

Restoring purchases

Memberships are linked to your CroAQI account. To use your membership on another iPhone, sign in with the same email and tap Restore purchases on the Membership screen.

Refunds

Apple processes all payments, so refunds are handled by Apple under its own policies, not by us. You can ask Apple for a refund at reportaproblem.apple.com. If Apple refunds a purchase, the membership it paid for ends. Nothing in these terms affects any rights you have under consumer law that can't be excluded.

Guidance, not medical advice

CroAQI gives general guidance based on public weather and air-quality data. It is not medical advice and does not replace advice from your doctor, or official advisories from the National Environment Agency (NEA) and the Ministry of Health (MOH). Readings can be delayed, missing or different from conditions where you are standing, so please use your own judgement too. In an emergency, call 995.

This website

The text, images, 3D renders, logos and the frog mascot on croaqi.com belong to Plain Matter Pte. Ltd., except where we credit others on our data credits page. You may link to the site and share pages, but please don't copy or reuse our content or branding without permission.

We provide the website as it is, for general information. We try to keep it accurate and available, but we can't promise it will always be complete, current or online. Links to other websites are for convenience; we are not responsible for their content.

To the extent the law allows, Plain Matter Pte. Ltd. is not liable for any loss arising from your use of this website. Nothing in these terms limits rights you have under Singapore consumer law that cannot be excluded.

Changes

We may update these terms from time to time. The date at the top shows the latest version. If a change affects your membership, we will tell you in the app before it takes effect. Changes don't affect the price or length of a period or trial you have already paid for or started.

Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction, except where the Standard EULA says otherwise for the app.

Contact

Questions about these terms: support@croaqi.com. Plain Matter Pte. Ltd., UEN 202610388C, 186 Toa Payoh Central, #02-438, Singapore 310186.